Frequently Asked Questions
Max IP10, Version 1.2.10


Configuration

Q. In the Max Web Manager LAN configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings.

A. The DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter 0.0.0.0 in those fields.

Network Connection

Q. My network supports DHCP, but my MAX IP Phone cannot obtain correct network settings.

A. Check the following:
- Make sure DHCP is enabled.
- Make sure the RJ-45 LAN cable is connected securely to your MAX IP10 and LAN, hub, or router.
- Make sure that all network ports, routers, or hubs are live.

Q. I set DHCP to ON, but my Net2Phone MAX IP Phone cannot obtain correct network settings.

A.Check the following:
- Make sure your network supports DHCP.
- Make sure your RJ-45 LAN cable is securely connected to both the MAX IP10 and to the LAN, hub, or router.
- Make sure that all network ports, routers, or hubs are live.

Q. When I enter a static IP Address into my Net2Phone MAX IP10 and restart the unit, the IP Address I entered is not saved.

A. Check the following:
- Make sure DHCP is set to OFF. If you entered the IP address through a phone, make sure you press the [SET] button.

Q. I changed the login password on my MAX IP Phone and I forgot the new password.

A. Log in as manager or sysadm. Note that the default password for both is n2p.

Q. When I attempt to access the Max Web Manager, I am prompted for a user name and password. But when I enter them and press the OK button, the Password page reappears.

A. Make sure both the user name and password are correct. (Note that the user name and password are case sensitive.)

Functionality

Q. When I attempt to make a call, I hear a fast busy signal.

A. This problem can occur if the doorman servers cannot be found. Make sure that the DNS server IP parameter values are correct so that the doorman can be reached.

Q. When I attempt to call into my Net2Phone MAX IP Phone from another unit via *72, I get a busy signal.

A. Check the following:
- Make sure the account number you are calling from is valid and has a correct PIN.
- Make sure the account you are calling from has sufficient funds.
- Make sure you entered the correct number to be dialed.
- Make sure you entered *72 before the number.

Q. The Max IP10 sometimes drops the call while I’m dialing the destination phone number. Why?

A. When you are dialing the destination phone number, the Max IP10 allows you up to five (5) seconds to enter the next digit. If you don’t enter the next digit within five seconds, the call will be dropped.