Frequently Asked Questions
 

Common Network Problems: Max 400 Series

Q. When I attempt to connect to my Net2Phone MAX 410/420/430 through a serial cable connection, why is there no text, or the text that appears is distorted.
A. Make sure the connection settings are as follows:

Baud rate 19200
Parity None
Character size 8
Stop Bit 1
Flow Control None
And make sure the serial cable is connected and fastened to both the Net2Phone MAX unit and your computer.

Q. My network supports DHCP, but my MAX 410/420/430 cannot obtain correct network settings.
A. Remember to make sure DHCP is enabled and make sure the RJ-45 LAN cable is connected securely to your Net2Phone MAX 410/420/430 and LAN, hub, or router. Make sure that all network ports, routers, or hubs are live.

Q. I set DHCP to ON, but my Net2Phone MAX 410/420/430 cannot obtain correct network settings. Why?
A. Make sure your network supports DHCP. If it does support DHCP, then make sure your RJ-45 LAN cable is securely connected to both the MAX 410/420/430 and to the LAN, hub, or router. If they are, then make sure that all network ports, routers, or hubs are live.

Q. My analog phone does not have a period; how do I enter the periods in my IP address and netmask?
A. Use the star key (*) in place of the periods.

Q. I entered a static IP Address into my Net2Phone MAX 410/420/430 and restarted the unit, but the IP Address I entered was not saved. Why?
A. Make sure DHCP is set to OFF. If you entered the IP address through an analog phone, make sure you press the # key before hanging up.

Q. I changed the login password on my MAX 410/420/430 and I forgot the new password. How can I log in to my system and change it again?
A. Log in as manager or sysadm. Note that the default password for both is n2p.

Q. When I attempt to access the Max Web Manager, I am prompted for a user name and password. But when I enter them and press the OK button, the Password page reappears. Why?
A. Make sure both the user name and password are correct. Be careful when entering your User Name and Password that there are no extra spaces. Also note that the user name and password entries are case sensitive.

Common configuration problems

Q. In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings. Why?
A. The DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter 0.0.0.0 in those fields.

Q. In the Max Web Manager’s Account Configuration page, I accidentally checked the “Use account for all fields” check-box and saved the changes.

Now the different accounts I had in each port are no longer present. How can I put them back?
A. You must make sure the Use account for all fields checkbox is unchecked, and enter the account information again manually.

Q. When I dial the extension that I routed to port 1, it rings port 2, and when I dial the extension I routed to port 2, it rings port 3, etc. Why does this happen?
A. In the Routing Table Configuration page, make sure you routed each extension to the logical port number of the desired port, not the labeled or physical port number.

Problems using the MAX 400 series

Q. When I attempt to make a call, I hear a fast busy signal.
A. Click the Show Log Messages link to access the Current System Log Messages page (Section 4.7.2). Then check to see if 00 REL DM_NOT_SPECIFIED is displayed. This would indicate that the doorman servers cannot be found. Make sure that the DNS server IP parameter values (Section 4.1) are correct so that the doorman can be reached.

Q. When I attempt to call into my Net2Phone MAX 400 series unit from another unit via *72, I get a busy signal.
A. Make sure the account number you are calling from is valid and has a correct PIN. Make sure the account you are calling from has sufficient funds. Make sure you entered the correct number to be dialed. Also check that you entered *72 before the number. If the port you are calling is sharing an account number with other ports, make sure that only the port you dialed is set to Login in the Account Information table. See Configuring Accounts, Section 4.3 in this Guide.

Q. When I attempt to make a call from either an FXS or FXO port, I get immediately disconnected.
A. Use the ping command to determine that the MAX’s connection to the LAN is functioning. The ping command is discussed in Section 2.3.2 of this Guide, Entering an IP Address. Make sure that an account number has been entered for the port from which you are calling, and that there are funds in the account. This topic is covered in Configuring Accounts, Section 4.3 in this Guide.

Q. My Max 4x0 is behind a firewall, and I’m having trouble placing Max-to-Max calls from my box. Why?
A. You must make sure your firewall parameters are set correctly on your Max 8/16, as well as your firewall, before calls can be attempted. Review Section 4.2 Configuring Firewalls for instructions on setting up your Max 4x0 firewall information.