MiniMax Service Questions

Q. What kind of phone number can I have with my service?
A. You can choose a U.S. local or toll-free number or a U.K toll-free number. You can also have a Canadian number.

Q. Where can I use the service?
A. You can use your phone service anywhere in the world where you have a broadband Internet connection and your telephone adapter, regardless of your type of phone number.

Q. What is a toll-free number and why would I need one?
A. Having a toll-free number with your service allows someone within a specific country to be able to call you for free. For example, if you have a toll-free U.S. phone number, then anyone in the U.S. can call you for free no matter where you are located -- even if you are outside the U.S.

Q Can a person outside of the U.S. call a U.S. toll-free number for free?
A. No. Only calls made within the U.S. to a U.S. toll-free number are free.

Q. Can a person outside of the U.K. call a U.K. toll-free number for free?
A. No. Only calls made within England, Scotland, Wales, and Northern Ireland to a U.K. toll-free number are free.

Q. Can I transfer my telephone number?
A. Please contact us for more information.

Q. Do you provide emergency services?
A. Emergency services (911 service in the U.S., for example) are offered in certain areas. Please contact us for more information.

Q. Will the service work during a power outage?
A. If you have an alternate or backup power supply for your computer network and your broadband Internet connection remains up, then you will still be able to make or receive calls with your service.

Q. Can I add a second phone number or a second calling plan?
A. Yes. Please call us and we’ll make it happen for you.

Q. What is Pay-As-You-Go?
A. Pay-As-You-Go is the option you would use if a monthly flat rate service is not appropriate for your needs. Simply add funds to your account and make calls. Outgoing as well as inbound calls will deduct from Syour cash balance according to your rate plan.

Q. What happens when I make calls outside of a calling plan?
A. If you have a monthly calling plan, you can make calls to any location not included in your plan. If you make such a call and have minutes remaining in your monthly plan, the call will be deducted from those minutes. If you have already used all of your monthly minutes, the cost of the call will be deducted from your cash balance. If you have a pay-as-you-go plan, there are no out-of-plan destinations. You will be charged per-minute rates for all of your calls, and the cost will be deducted from your cash balance.

Q. Will I be charged for calls to U.S. toll-free numbers?
A. If you have an unlimited plan to the U.S./Canada, calls to U.S. toll-free numbers are free. If you have a monthly minute plan, calls to U.S. toll-free numbers will be deducted from your monthly minutes (except if you have a minute plan to India, then calls to U.S. toll-free numbers will be charged at a per-minute rate). If you have a Pay-As-You-Go plan, you will be charged a per minute for calls to U.S. toll-free numbers.

Q. How many monthly inbound minutes are included with a toll-free phone number?
A. If you have a monthly calling plan with a toll-free number, each month you will receive a credit that is applied toward inbound calls. Once this credit is used, you will be charged a per-minute rate for inbound calls. Any unused amount of this credit does not rollover to the next month.

Q. What are your international rates?
A. There are different calling plans available, all of which have different calling rates. Please contact us for more information.

Q. What are the rates for inbound calls?
A. Rates vary depending on your calling plan. Please contact us for more information.

Q. Is it free to call other customers?
A. If you have a monthly calling plan, your calls to anyone else who has the service are free. If you have a Pay-As-You-Go plan, your calls to anyone else who has the service are billed at a per minute rate.

Q. If I don’t use all of my monthly minutes, do they roll over to the next month?
A. No, the service does not include roll-over minutes.

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