Frequently
Asked Questions (v 1.18)
Q. How can I make a
second call without having to dial my ISP again?
A. Without hanging up
the phone after the first call, press the button on the Y@P
Jack once and the voice
will prompt you to continue your current session.
Q. If I acquire a new
Net2Phone account number (or a new ISP access
number, etc.), do I need
to reenter all of my information again?
A. No. All you need to
do is change that one piece of information.
Q. What do I do if I
need to dial a 9 before the ISP dialup number?
A. Enter the 9 when you
enter the ISP local access number in the configuration
menu. Enter 9 *, followed
by the phone number, followed by the pound sign “#”.
(The * acts as a pause
in the dialing.)
Q. How can I disable call
waiting?
A. To disable call
waiting, press the button on the Y@P Jack, press 5 for the
configuration menu, then
press 8 to get to the EXTENDED MENU. Next, press
25 on the phone keypad.
This will allow you to enter the call waiting disabling
code (usually this
number is "*70" [without the quotes]. This number may vary
depending where you
live). After you enter the code, activate the code by typing
in 26 on the
phone. A second method of disabling call waiting is to enter *70
prior to the ISP dialup
number.
Q. Once I enter the
phone number that I am dialing, hit the pound sign, and
hang up, it takes about
40 seconds until the unit rings me back.
A. This is completely
normal. The unit requires approximately 40 seconds to dial up
to the Internet,
establish the connection and then connect to the Net2Phone
servers. If it takes
more than 2 minutes to connect, odds are it will not connect at
all.
Q. Can I make calling
card calls (phone-to-phone) with my Y@P account
information (from the
back of my Y@P Time Card)?
A. Sure! Use your
account number and PIN to make long distance calls and
continue to rack up the
savings
.
Jack, version 1.1.8
FAQs
4/11/2003 2
Q. How do I buy time to
use with my Y@P Jack?
A. Just contact us at TelecommsPlus (246-436-4204).
Q. How do I know how
much money I have left in my account?
A. After the Y@P Jack
rings back to signify an established connection, the Y@P
Jack will announce your
remaining balance.
Q. Can I leave my Y@P
Jack plugged into the wall jack all the time?
A. Yes. The Y@P Jack is
designed to stay connected to your telephone line and will
not interfere with your
regular phone calls. You can also use your Y@P Jack on
the same line as an
answering machine.
Q. Can I connect my Y@P
Jack to a digital PBX?
A. No. The Y@P Jack is
not compatible with a digital PBX line and may be
damaged if connected to
a digital PBX line. If you wish to use your Y@P Jack
with a digital PBX phone
system, you must use an analog-to-digital modem
converter.
Q. Will my cordless
phone work with the Y@P Jack?
A. Yes. Cordless phones
are compatible with the Y@P Jack. Simply connect the
cord to the same phone
jack that you would a regular phone.
Q. I'm having problems
entering my username and password with the
alphanumeric key codes.
What can I do?
A. Click here and go to
our Help and Support page.
Q. My ISP requires me to
enter the "@" symbol and the domain name when I
log on. Does the Y@P
Jack accommodate for that type of scenario?
A. Yes it does. When you
are entering your login information, just press the 1 key
on the telephone keypad
6 times for the "@" symbol and 2 times for the "."
(period/dot) in the
domain name.
Jack, version 1.1.8
FAQs
4/11/2003 3
Q. When I enter my
account number, the unit tells me that the account number
is invalid. What is
wrong?
A. There are two
possibilities. The most likely is that you entered it in incorrectly.
However, if you have an
older Net2Phone account number that is 12 digits, this
too will return the
error message. Contact Y@P technical support to obtain a
different account
number.
Q. After I enter my ISP
information (login and/or password) and I review what I
entered, some characters
were not saved.
A. When entering the ISP
login and/or password information, after each numeric
character that you
enter, you must hit the pound key (#) to make sure that the
character is saved. If
you have entered the character correctly, the voice prompt
will return "x
entered" (where x is the alphanumeric key that you entered).
Q. Can I use a fax
machine with my Y@P Jack?
A. No. You cannot use a
fax machine with your Y@P Jack.
Q. How do I dial a
number with the Y@P Jack?
A. As with all YAP
products, you should dial as though you are in the
Therefore when calling a
number in
1212. To call a number
outside of
city code + number. Remember to always end
the number dialed with the
pound sign (#) to
signify to the unit to initiate the call.
Q. I use AOL as my
Internet Service Provider (ISP), but it does not work with
the Y@P Jack.
A. The Y@P Jack will not
work with AOL as the Y@P Jack requires an ISP
that utilizes
Point-to-Point Protocol (PPP).
Q. My Y@P Jack has very
low audio. What might be the problem?
A. There are two things
that one should check if they are experiencing low audio on
the Y@P Jack. First and
foremost, check the volume on the phone. The second
possibility is that the
unit was damaged by putting the wall wire into the phone port
and vice versa. If this
is in fact the case the unit cannot be repaired.
Q. How do I dial a
number when I use my Y@P Jack?
A. After you press the
Y@P Jack button, simply press one (1) to dial another phone
and then enter the phone
number you wish to call.
Jack, version 1.1.8
FAQs
4/11/2003 4
Q. What do I do to
receive a Y@P Jack to Y@P Jack call?
A. After you press the
Y@P Jack button, simply press 3 on the telephone keypad
and listen to the voice
prompts.
Q. What number do I call
when I want to call another Y@P Jack?
A. The account number on
the back of the time card that came with your Y@P Jack
is also your virtual
number. If you want to make a call from your Y@P Jack to
another, you must dial
the other Y@P Jack’s virtual number, *72+virtual number.
The same applies if
someone wants to use a Y@P Jack to place a call to your
Y@P Jack; that caller
has to dial your virtual number
Q. Do I need a computer
to use a Y@P Jack?
A. No, the Y@P Jack
works through a standard phone line. It dials your ISP and
rings you back to
complete your call.
Q. If the Y@P Jack does
not work through a computer, then how do I set it up?
A. The Y@P Jack is
configured through a succession of voice prompts over an
attached telephone.
Q. What equipment do I
need to use a Y@P Jack?
A. All you need is a
standard analog telephone and an account with a compatible Internet service provider that works with the
PPP protocol. This is the standard method
of dialing in to the
Internet.
Q. Can I make regular
phone calls without disconnecting the Y@P Jack?
A. Yes, the Y@P Jack
only functions when you press the button on the top of the
box. Otherwise, you can
use the attached phone normally.
Jack, version 1.1.8
FAQs
4/11/2003 5
Q. I configured my Y@P
Jack, but when I try to make a call, the phone only
says "Internet
Access Failed." What is wrong?
A. Most likely, some of
the information was not entered correctly. In order to check
your ISP information,
you must go to the configuration menu by pressing 5, and
then press 7.
This will read off all of the information that was entered previously
so as to ensure that all
of your information is correctly entered.
Q. Does the Y@P Jack
work internationally?
A. Yes, the Y@P Jack
will work anywhere in the world as long as your Internet
provider uses the PPP
standard. (An international power adapter may be
necessary.)